Question 1

What counts as a user?

Accepted Answer

Billing is based on active production users — each unique end user (identified by your own external ID / profile) whose data is processed during a billing month. Development users in the Sandbox don’t count toward your paid total. A user who doesn’t sync any data in a given month isn’t billed for that month.

Question 2

What happens if I go over my plan's included users?

Accepted Answer

Nothing breaks — there’s no hard cap and no service interruption. Users beyond your plan’s included amount are billed at that plan’s per-user rate: $0.40/user on Starter and $0.20/user on Pro. Enterprise uses graduated volume pricing that decreases as you scale.

Question 3

Do I pay for users in my app who don't pay me?

Accepted Answer

Billing is per active user, so you’re charged for any user whose data Sahha processes — not only your paying users. If you run a large free tier, you can initialize Sahha only for the users or cohorts you actually want to score and analyze, so your Sahha usage tracks the value you’re getting from it.

Question 4

What's included in every plan?

Accepted Answer

Every paid plan includes all products — Scores, Biomarkers, Archetypes, Tags, and Insights — plus all mobile SDKs, the REST API, and webhooks. Plans differ on usage (included users, projects, rate limits, data retention) and controls &#x26; compliance (custom tags, DPA/BAA, SLA, support level) — never on which products you can access.

Question 5

What's the difference between monthly and annual billing?

Accepted Answer

Annual billing saves 25% versus paying month-to-month — for example, Starter is $299/mo billed annually vs $399/mo monthly. Both options include the same products, users, and limits.

Question 6

Can I change plans later?

Accepted Answer

Yes. You can upgrade or downgrade at any time as your usage and needs change — start on Starter and move to Pro when you need compliance, more volume, or priority support.

Question 7

What does the Free plan include, and what happens after 30 days?

Accepted Answer

The Free plan gives you 25 development users in the Sandbox environment with every product unlocked, so you can build and test end to end. It runs for 30 days and won’t auto-charge you — upgrade to a paid plan when you’re ready to move to production.

Question 8

When do I need a BAA or DPA?

Accepted Answer

If you’re handling health data in production under HIPAA (US) or GDPR (EU), you’ll want a BAA and/or DPA in place. These are included from the Pro plan upward, covering HIPAA and GDPR needs. Enterprise adds an uptime SLA and custom contracting (MSA).

Question 9

Is my users' data private? Who owns it?

Accepted Answer

Sahha is built to work without collecting PII — users are identified by your own external IDs, not names or emails. Your data remains yours, and the platform is SOC 2 Type II certified across all plans.

Question 10

How do I get Enterprise or volume pricing?

Accepted Answer

Talk to our team . Enterprise includes graduated volume pricing , a BAA · SLA · DPA · MSA, custom data retention, unlimited projects, a dedicated CS engineer, and white-glove onboarding — tailored to your scale and compliance needs.

Feature	Free Start free	Starter Get started	Pro Get started	Enterprise Talk to sales
Usage
Production environment
Included users	25 dev	1,000	10,000	Custom
Additional users		$0.40	$0.20	Volume pricing
Projects / workspaces	1	1	Up to 5	Unlimited
API rate limit	Standard	Standard	Elevated	Custom
Webhook deliveries / day	10K	100K	1M	Custom
Data retention	30 days	30 days	120 days	Custom
Controls & Compliance
Custom tags
DPA & BAA (HIPAA · GDPR)
Uptime SLA
Custom integrations
Custom contracting (MSA)
Support channel	Slack community	Dedicated Slack channel	Priority Slack channel	Dedicated CS engineer
Implementation / onboarding	Self-serve	Self-serve	Self-serve	White-glove

All products included
from day one.

Free

Starter

Pro

Enterprise

Included on every plan

Compare plans

Usage

Controls & Compliance

Frequently asked questions

All products included from day one.