Question 1

What counts as a user?

Accepted Answer

Billing is based on active production users — each unique end user (identified by your own external ID / profile) whose data is processed during a billing month. Development users in the Sandbox don’t count toward your paid total. A user who doesn’t sync any data in a given month isn’t billed for that month.

Question 2

What happens if I go over my plan's included users?

Accepted Answer

Nothing breaks — there’s no hard cap and no service interruption. Users beyond your plan’s included amount are billed at that plan’s per-user rate: $0.40/user on Starter and $0.20/user on Pro. Enterprise uses graduated volume pricing that decreases as you scale.

Question 3

Do I pay for users in my app who don't pay me?

Accepted Answer

Billing is per active user, so you’re charged for any user whose data Sahha processes — not only your paying users. If you run a large free tier, you can initialize Sahha only for the users or cohorts you actually want to score and analyze, so your Sahha usage tracks the value you’re getting from it.

Question 4

What's included in every plan?

Accepted Answer

Every paid plan includes all products — Scores, Biomarkers, Archetypes, Tags, and Insights — plus all mobile SDKs, the REST API, and webhooks. Plans differ on usage (included users, projects, rate limits, data retention) and controls &#x26; compliance (custom tags, BAA, SLA, support level) — never on which products you can access.

Question 5

What's the difference between monthly and annual billing?

Accepted Answer

Annual billing saves 25% versus paying month-to-month — for example, Starter is $299/mo billed annually vs $399/mo monthly. Both options include the same products, users, and limits.

Question 6

Can I change plans later?

Accepted Answer

Yes. Ask us and we’ll move you to another plan as your usage and needs change: start on Starter and move to Pro when you need a BAA, more volume, or priority support.

Question 7

How does the free trial work?

Accepted Answer

Every plan starts with a 30-day free trial , with every product unlocked. You add a card when you sign up, and nothing is charged until the trial ends. Cancel before then from Manage billing in your dashboard and you won’t be charged.

Question 8

When do I need a BAA or DPA?

Accepted Answer

If you’re handling health data in production under GDPR (EU), the DPA forms part of the API Licence Agreement — no separate signature. If you’re handling it under HIPAA (US), you’ll want a BAA , which is included from the Pro plan upward. Enterprise adds an uptime SLA and custom contracting (MSA).

Question 9

Is my users' data private? Who owns it?

Accepted Answer

Sahha is built to work without collecting PII — users are identified by your own external IDs, not names or emails. Your data remains yours, and the platform is SOC 2 Type II certified across all plans.

Question 10

How do I get Enterprise or volume pricing?

Accepted Answer

Talk to our team . Enterprise includes graduated volume pricing , a BAA · SLA · MSA, custom data retention, unlimited projects, a dedicated CS engineer, and white-glove onboarding — tailored to your scale and compliance needs.

Question 11

Why might another provider quote less?

Accepted Answer

Most providers price raw access and the analytics layer separately, so a cheaper entry quote often does not include scoring. Every Sahha plan includes the full layer at every paid tier: scores, biomarkers, archetypes, tags and insights , all working phone-only. If you are building the internal case, we have published what that layer costs to build using our own numbers.

Feature	Starter Get started	Pro Get started	Enterprise Talk to sales
Usage
Included users	1,000	10,000	Custom
Additional users	$0.40	$0.20	Volume pricing
Projects / workspaces	1	Up to 5	Unlimited
API rate limit	Standard	Elevated	Custom
Webhook deliveries / day	100K	1M	Custom
Data retention	30 days	120 days	Custom
Controls & Compliance
Custom tags
HIPAA (BAA)
Uptime SLA
Custom integrations
Custom contracting (MSA)
Support channel	Dedicated Slack channel	Priority Slack channel	Dedicated CS engineer
Implementation / onboarding	Self-serve	Self-serve	White-glove

All products included
from day one.

Starter

Pro

Enterprise

Included on every plan

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Usage

Controls & Compliance

Building it yourself is a research project first.

Frequently asked questions

All products included from day one.